Privacy Policy

Peak Motion Physiotherapy (PEAK MOTION PHYSIOTHERAPY), ABN: 84 177 690 950 is a physiotherapy clinic at 1 Main Street, Mornington VIC 3931. This policy explains how we collect, use, store and share your personal information, including your health information, and how you can access it or raise a concern.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. As a Victorian health service provider, we also follow the Health Privacy Principles in the Health Records Act 2001 (Vic). This policy applies to patients, gym and membership clients, people who contact us, and visitors to https://peakmotionphysiotherapy.com.au/ 

What information we collect

We only collect information we need to provide your care and run the clinic. This may include:

• Contact and identity details: name, date of birth, address, phone number, email and emergency contact
• Health information: your medical history, injuries, symptoms, medications, assessment findings, treatment notes, exercise programs, test results and reports from other health practitioners
• Funding and billing details: private health fund, Medicare, DVA, NDIS, WorkSafe or insurer claim details, and payment records
• Membership and gym details: membership type, attendance and program information
• Website and enquiry details: what you send us through our contact forms (name, phone, email and message) and general information about how you use our website

Health information is sensitive information under the Privacy Act. We only collect it with your consent, or where the law allows it.

How we collect it

Where we can, we collect information directly from you:

• when you book online through our booking system (Nookal), by phone or in person
• when you fill in intake forms and during your appointments, in clinic or by telehealth
• when you send an enquiry through our website or email us
• when you join a membership or program

Sometimes we collect information from others, with your consent or where the law allows. This includes your GP, specialist or other health practitioners, a parent or guardian, and insurers or funding bodies such as WorkSafe, the NDIS or your health fund.

How we use and share it

We use your information to:

• assess, treat and manage your care and plan your rehab and exercise programs
• manage appointments, reminders and memberships
• process payments and claims with health funds, Medicare, DVA, the NDIS, WorkSafe or insurers
• reply to your enquiries
• meet our legal and professional obligations, including AHPRA and Physiotherapy Board of Australia standards
• improve our services and website

We may share your information with:

• other health practitioners involved in your care, such as your GP or specialist
• health funds, Medicare, DVA, the NDIS, WorkSafe or insurers, when you make a claim through them
• service providers who help us run the clinic, such as our booking, records, payment and IT providers, under confidentiality obligations
• anyone else you authorise, or where the law requires or allows it (for example, a serious threat to someone’s safety)

We will not sell your information. We do not use your health information for marketing. If we send you news or offers, you can unsubscribe at any time.

We do not use software or AI to make decisions about you that significantly affect your rights or interests.

Our website and cookies

Our website uses cookies and similar tools to work properly and to understand how people use it. We use Google Analytics, through Google Tag Manager, to see things like pages visited, time on site and general location. This information is not used to identify you.

Meta Pixel

We use the Meta Pixel, a tool from Meta Platforms (the company behind Facebook and Instagram). It helps us measure how well our ads work and show our ads to people who have visited our website. The Pixel uses cookies to collect information such as the pages you visit, the actions you take (for example, starting a booking), your browser and device type, and your IP address. Meta may link this to your Facebook or Instagram account and use it under its own Privacy Policy. This information is processed by Meta, including overseas in the United States.

We do not send your health information, appointment details or anything you enter in our forms to Meta.

You can control how Meta uses this information for ads in your Facebook or Instagram ad preferences, and you can block or delete cookies in your browser settings.

You can block or delete cookies in your browser settings, though some parts of the site may not work as well.

Online bookings are handled by Nookal and our map uses Google Maps. These services have their own privacy policies.

How we store and protect it

Your records are held electronically in our practice management system Nookal, which stores data securely in Australia. Access is limited to our team and protected by passwords and other security controls.

We keep health records for at least 7 years after your last appointment. For patients under 18, we keep them until they turn 25. After that we destroy or de-identify them securely.

Some of the service providers we use, such as website analytics tools, may store information overseas, including in the United States. We take reasonable steps to make sure they protect it.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as required by the Notifiable Data Breaches scheme.

Accessing and correcting your information

You can ask for a copy of your records, or ask us to correct anything that is wrong or out of date. Contact us in writing and we will respond within 30 days. We may charge a reasonable fee to cover copying costs, as allowed by law. If we can’t give access, we’ll explain why.

You can enquire without giving your name. To treat you or process claims, we will need to identify you.

Complaints

If you have a concern about your privacy, contact us first and we will try to resolve it within 30 days. If you’re not satisfied, you can contact:

• the Office of the Australian Information Commissioner: 1300 363 992
• the Health Complaints Commissioner (Victoria): 1300 582 113

Contact us

Peak Motion Physiotherapy, 1 Main Street, Mornington VIC 3931
Phone: 0401 578 324
Email: yannick@peakmotion.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.